Shipping Policy

Delivery Policy

Processing Time

  • Orders are processed within 1–3 business days.
  • No processing or shipping on weekends or holidays.

Shipping Methods & Costs

  • Golden Gardens offers Priority 2/3 Day Air Shipping.
  • Shipping and handling costs are calculated during checkout.
  • Shipping rarely exceeds $45.

Estimated Delivery Time

  • After processing, deliveries are typically made within 7 business days.
  • Delivery time can vary depending on the destination and carrier’s processing times.

Order Tracking

  • Customers receive a tracking number by email after shipment.
  • The tracking number allows real-time monitoring of the shipment status.

International Shipping

  • International shipping is not available.
  • Orders can only be shipped within the United States.

Delays & Exceptions

  • While Golden Gardens aims for timely delivery, they do not take responsibility for delays due to:
    • Weather conditions
    • Carrier issues
    • High demand
    • Other unforeseen circumstances beyond their control

Lost or Stolen Packages Policy

Marked as Delivered but Not Received:

  • If a package is marked “delivered” by the carrier but is missing or stolen, no refunds or replacements are offered.
  • Customers are advised to check with neighbors or contact the carrier directly.

Lost in Transit:

  • If an order is lost in transit due to a carrier issue (i.e., never marked as delivered), Golden Gardens will replace it at no extra cost.